1A First Alternative

Software phone (Bria) - iPhone & iPad

This manual is meant for 1A-server users.
This manual explains how to use 1A-telephony on your Apple smartphone by using the Bria Enterprise softphone.

Requirements

To complete this manual, you will need:

  • The Bria Enterprise app installed on your smartphone
  • Your Bria accountname and password as given to you by your 1A-manager

Usage

1
Start Bria Enterprise
  • Open app Bria
Start Bria Enterprise
2
Use Bria Enterprise
  • You can now use your Bria softphone
Use Bria Enterprise
3
1A-telephony

Steps

1
Download Bria Enterprise
2
Start Bria Enterprise
  • Open app Bria
Start Bria Enterprise
3
Configure your Bria-account
  • Enter your "Bria accountname" and "Bria password"
  • Hint: Your bria-account should look like S12345-321@bria.1afa.com
Configure your Bria-account
4
Use Bria Enterprise
  • You can now use your Bria softphone
Use Bria Enterprise
5
1A-telephony

Troubleshooting

1
No connection over WiFi
  • In Settings → Apps → Bria Enterprise →
    • enable option "Local Network"
2
No connection over 4G or 5G
  • In iOS Settings → Mobile →
    • heading "Mobile Data" → enable "Bria Enterprise"
    • heading "Mobile Data" → set option "Calls and data" to "5G Automatically" (for 5G)
  • In Settings → Apps → Bria Enterprise →
    • enable option "Mobile Data"
  • In the Bria App → Menu → Settings → Preferences →
    • heading "Mobile Data Network" → enable option "Use when available"
    • heading "Mobile Data Network" → enable option "Allow VoIP calls"
3
Check IOS settings
  • In iOS Settings → Mobile →
    • heading "Mobile Data" → enable "Bria Enterprise"
  • In iOS Settings → General → Background App Refresh →
    • set option "Background App Refresh" to value "Wifi & Mobile Data"
    • enable "Bria Enterprise"
  • In iOS Settings → Apps → Bria Enterprise →
    • enable option "Local Network"
    • enable option "Microphone"
    • enable option "Background Refresh"
    • enable option "Mobile Data"
    • Notifications → enable option "Allow Notifications"
    • Notifications → option "Alerts" enable "Lock screen", "Notification center", "Strips"
    • Notifications → set option "Strip Style" to value "Persistent"
    • Notifications → enable option "Sounds"
    • Notifications → enable option "Badges"
4
Check Bria settings
  • In the Bria App → Menu → Settings → Preferences →
    • heading "Mobile Data Network" → enable option "Use when available"
    • heading "Mobile Data Network" → enable option "Allow VoIP calls"
    • heading "General" → enable option "Improve accessibility"
    • heading "General" → set option "Reachability strategy" to value "Extended"
    • heading "General" → disable option "Private when in background"
    • heading "Call Handling" → enable option "Internal Integration"
    • heading "Incoming Call" → enable option "Missed Notification"
    • heading "Incoming Call" → disable option "Compare Contacts for Caller ID"
    • heading "Incoming Call" → disable option "Disable Call Waiting"
    • heading "Client-Side Call Forwarding" → disable option "Call forwarding"