1A First Alternative

Software phone (Bria) - macOS

This manual is intended for users of the 1A-server.
This manual explains how to use 1A-telephony without a physical phone by using the Bria Enterprise software.

Requirements

To complete this manual, you will need:

  • Your Bria account and password, which you can request from your 1A-administrator
  • The Bria Enterprise software installed on your Mac
  • A microphone and speaker or a headset connected to your Mac

Usage

1
Start Bria Enterprise
  • Hold down the command key and press the space bar
  • Type "bria"
  • Press the Enter key
Start Bria Enterprise
2
Use Bria Enterprise
  • Your Bria is now ready to be used
Use Bria Enterprise
3
1A-telephony

Steps

1
Download Bria Enterprise
Download Bria Enterprise
2
Open the installation file
  • Open the downloaded file. For example: "Bria_Enterprise_6.8.1_126731.dmg"
  • If a security popup appears, click Agree
Open the installation file
3
Install Bria Enterprise
  • Drag the Bria Enterprise icon to the Applications folder
  • Enter your Mac's login details when asked
Install Bria Enterprise
4
Start Bria Enterprise
  • Hold down the command key and press the space bar
  • Type "bria"
  • Press the Enter key
Start Bria Enterprise
5
Enter your Bria Account
  • The first time you start Bria, it will ask for your Bria account
  • Enter your "Bria username" and "Bria Password"
  • Hint: Your Bria account has a format similar to S12345-321@bria.1afa.com
  • Enable the option "Remember sign in information"
  • Enable the option "Sign in automatically"
  • Click the "Sign in" button
Enter your Bria Account
6
Use Bria Enterprise
  • Your Bria softphone is now ready for use
  • Pin Bria to the dock for easy access
Use Bria Enterprise
7
1A-telephony

Troubleshooting

1
No sound through the headset (1)
  • Click on the headset/phone icon and then click "Device settings"
No sound through the headset (1)
2
No sound through the headset (2)
  • Here, you can select and adjust the input/output audio devices
  • If you cannot choose your headset here, check in the MacOS settings whether the headset is active
  • If you or the other party are still experiencing audio issues, please contact your 1A-partner for assistance
No sound through the headset (2)