1A First Alternative

Connecting to your Cloud-werkplek - Windows 10

This manual is meant for users of the Cloud-werkplek.
It explains how you can make a secure connection to your company's cloud-workspace. This way you can work from anywhere.

To be able to connect, you have to be a member of the group 'cloud-users'. After that, you can create a connection with the steps below.

Requirements

To complete this manual, you will need:

  • The Server address of your 1A-server. This manual uses "cloud.klantdomein.nl" as an example.
  • The Windows Domain of your 1A-server. This manual uses "DOMEIN" as an example.
  • Your username and password

Usage

1
Login to your Cloud-Werkplek
  • Double-click the rdp-file that you have downloaded
  • Log in with your "Domain\user name"
  • Accept the 2FA check on your smartphone
Login to your Cloud-Werkplek
2
Log-out from your Cloud-Werkplek
  • Make sure that you have saved all your files and closed your applications
  • Click the start icon
  • Click on your username
  • Click button "Sign out"
Log-out from your Cloud-Werkplek

Steps

1
Finding your Cloud-Werkplek
  • Open your browser and navigate to your Server address (example "cloud.klantdomein.nl")
  • Under Applicaties click Cloud-Werkplek
Finding your Cloud-Werkplek
2
Login
  • Field "Domain\user name", type your "Windows-domain\username"
  • Field "Password", type your password
  • Click button "Sign in"
Login
3
Download the RDP-file
  • Click Cloud-Werkplek to download the file to your computer
Download the RDP-file
4
Copy RDP-file
  • Open the folder where your browser has stored the rdp-file
  • Copy the rdp-file to your desktop

Troubleshooting

1
Unable to connect with Cloud-Werkplek
  • When you are unable to connect to the Cloud-Werkplek, you can try to redo the steps in "Configure".
    Then contact your 1A-partner, tell them which step is unsuccesful and send them a screenshot of the Error-message.
2
Problem with Remote Desktop license
  • Message: “Probleem met licentie van Extern bureaublad” at logon and "your session will disconnect in 60 minutes".
    Contact your 1A-partner, they can solve this remotely.
3
Reconnecting
  • Message: “Opnieuw verbinding maken”
    When your local internet-connection or WiFi experiences latency or packetloss, your Cloud-Werkplek session may disconnect/reconnect or temporarily freeze. The software on your PC will try to reconnect automatically.